Privacy Policy

What personal data we collect

When you register for an account with us, we collect your full name, email address, and a password. If you purchase a course or subscription, we also collect your billing address and payment details, though these are processed securely by our payment provider and are not stored on our servers. During lessons, we may record your attendance, lesson notes, and progress data. We also collect technical information such as your IP address, browser type, and device identifiers to help us maintain and improve our service.

Why we collect your data

We use your personal data to create and manage your account, process payments, schedule and deliver your lessons, and communicate with you about your learning journey. Your progress data helps our teachers tailor lessons to your needs. We also use aggregated, anonymised data to analyse how our platform is used and to make improvements. We will never sell your personal data to third parties.

Your rights over your data

You have the right to access the personal data we hold about you, to request corrections if anything is inaccurate, and to ask us to delete your data in certain circumstances. You can also object to or restrict our processing of your data, and you have the right to data portability. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

How we protect your data

We use industry-standard encryption to protect your data in transit and at rest. Access to personal data is restricted to authorised staff only, and we regularly review our security practices. Despite these measures, no online service can guarantee complete security, and we encourage you to use strong passwords and keep your login details confidential.

Cookies and tracking

We use essential cookies to keep you logged in and to remember your preferences. We also use analytics cookies to understand how visitors use our site. You can manage your cookie preferences in your browser settings. Disabling certain cookies may affect how our platform functions.

Data retention

We keep your personal data for as long as your account is active, plus a further 12 months after closure to allow for any billing or legal queries. After that period, your data is securely deleted or anonymised. Lesson recordings, if any, are retained for 6 months and then automatically deleted.

Third-party services

We use trusted third-party providers for payment processing, email delivery, and video conferencing. Each provider has its own privacy policy and data handling practices. We only work with providers who comply with UK data protection law.

International transfers

Your data may be transferred to and processed in countries outside the UK. Where this happens, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through a notice on our website. The latest version will always be available on this page.

Please note: This privacy policy is provided for informational purposes and reflects our current data handling practices. Specific legal details are pending review by our legal team and may be updated to ensure full compliance with applicable data protection laws.